We collect information you provide directly when you create an account, add properties, or onboard tenants. This includes:

• Name, email address, phone number, and company details
• Property addresses, unit details, and lease information
• Tenant application data including credit, criminal, and eviction reports (pulled via licensed third-party providers only upon explicit tenant consent)
• Payment and banking information for rent processing and vendor payouts
• Device and usage data when you use our platform or mobile app

We use the information we collect to:

• Operate, maintain, and improve the myDoorz platform
• Process rent payments, vendor payouts, and onboarding fees
• Run AI-powered tenant screening and risk analysis
• Send service notifications, maintenance updates, and lease reminders
• Provide customer support and respond to inquiries
• Comply with legal obligations and prevent fraud

We do not sell your personal information to third parties. Ever.

Tenant screening reports (credit, criminal, eviction) are obtained only with explicit written consent from the applicant. Reports are used solely to evaluate tenancy eligibility and are not shared outside the relevant landlord-tenant relationship. Reports are retained for 90 days after a decision is made, then permanently deleted.

We share data only with trusted service providers who help us operate the platform, including:

• Credit bureaus and background check providers (for screening)
• Payment processors (for rent and vendor payments)
• Cloud infrastructure providers (for hosting and storage)
• Communication providers (for SMS and email notifications)

All third-party partners are contractually bound to protect your data and use it only for the purposes we specify.

myDoorz uses AES-256 encryption at rest and TLS 1.3 in transit. Access to sensitive data is role-based and logged. We conduct regular security audits and penetration testing. In the event of a breach, we will notify affected users within 72 hours in accordance with applicable law.

We retain your account data for as long as your account is active. If you close your account, we delete your personal data within 30 days, except where retention is required by law (e.g. financial records, which are kept for 7 years). Tenant screening reports are deleted after 90 days.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of non-essential communications
• Port your data to another service

To exercise any of these rights, contact us at privacy@mydoorz.io.

We use cookies and similar tracking technologies to keep you logged in, remember preferences, and analyze platform usage. You can control cookie settings in your browser. For full details, see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before the change takes effect. Continued use of myDoorz after that date constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact our Data Protection team at privacy@mydoorz.io or write to: myDoorz Inc., 100 Market Street, Suite 300, San Francisco, CA 94105.